Brenda (Listening)
Brenda: Hi, my name is Brenda with Jeep Customer Care, How may I help you today?
Peter Elfers: Hi, I am Peter.
Peter Elfers: I just visited your web pages at moparownerconnect.com
Peter Elfers: I want to add my personal information but the state is required and I live outside the US
Peter Elfers: so what do I have to enter there? or is there a web site for German customers?
Brenda: I can certainly understand this would be frustrating for you.
Brenda: Have you just purchased the vehicle?
Peter Elfers: no, I own it since november 2014
Brenda: Thanks...
Brenda: Congratulations on the purchase.
Brenda: I can certainly look into this further for you.
Brenda: May you please provide the last eight of the vin?
Peter Elfers: EW295489
Brenda: I will also need all the owner information used to create the site as it must match ours. Fist and last name of registered owner used, mailing address and phone contact.
Brenda: Approximate mileage
Peter Elfers: Peter Elfers, peter@xxxxxxx.net, +xxxxxxxxx, 22.5k miles
Peter Elfers: it would be nice to get help here. I will provide the information to the biggest German new Jeep forum for Cherokees and Renegades as they all have the same problem
Brenda: May I please ask where you are located?
Peter Elfers: Germany, Berlin
Brenda: Thanks so much. I am not certain if you are able to add the vehicle and use the site. We are based in the U.S. here and I will need to refer you to our International customer assistance. Email: customercareinternational@fiat.com'
Peter Elfers: so you do not know if there is a web site for customers outside the US?
Brenda: This is information you will need to obtain from international Sorry I am not able to assist with this.
Peter Elfers: you know, the internet is accessible around the world
Peter Elfers: even from Germany
Brenda: I do understand this. But we have not information on the accessibility here.
Peter Elfers: ok, perhaps you can check that with your management?
Peter Elfers: to be honest, the supprt here in Germany is nearly non-existent
Brenda: I do apologize Peter I have nowhere else to refer you.
CountryCode.org
Jeep Phone #: 00800-0-426-5337
Dodge Phone #: 00800-36343-000
Peter Elfers: ok, thank you very much for your time
Brenda: You are welcome.
Brenda: Have a great day.
Peter Elfers: same to you
